Terms & Conditions

Orders are accepted subject to the following conditions of sale:

  • This price list cancels all previous price lists.
  • Prices charged will be those ruling at date of despatch of goods.
  • Carriage paid order will be a minimum of £100.00 at net invoice value. Delivery will be made to a commercial address only.
  • A carriage charge of £10.00 applies to delivery to third party site.
  • Northern Ireland Until the end of March 2021, for all orders to Northern Ireland that are under £300.00 nett invoice value a carriage charge of £20.00 will apply.**

    **Please Note: Additional fees may apply from April 2021.

    Republic of Ireland For the Republic of Ireland, for orders under £300.00 net invoice value there is a carriage charge of £20.00. Additionally there will be a customs clearance charge of £25.00 (based on current information).
    Carriage paid on orders above £300.00 however, there will be a customs clearance charge of £25.00.

    In the case of the Channel Islands, the Scottish Highlands and Islands, and the Isle of Man, for orders under £300.00 net invoice value there is a carriage charge of £20.00
  • For reasons of security, items cannot be delivered direct to a project site; all items will be delivered to the business or trade premises of our customer only.
  • All payments are due within 30 days of invoice date.
  • For Door Hardware orders we endeavour to provide a same day despatch for delivery next day. Whilst every effort is made to achieve this we cannot guarantee a next day delivery and we shall not be responsible for delays or failure in deliveries due to or contributed by any cause whatsoever. Orders where a guaranteed next day delivery is required will be subject to a charge of £20 and goods will be delivered the next working day before 12 noon.
  • For Electrical Accessories, we endeavour to despatch goods within 4 days of receipt of order. The goods will usually be delivered the next working day after despatch. However, to guarantee delivery by 12.00 noon the next working day after despatch, orders must be placed before 12.00 noon and are subject to a £20.00 charge.
  • Shortages must be notified to us within 3 days of receipt of a consignment otherwise no claims can be entertained.
  • Returns: No returns will be accepted without prior written agreement. Unauthorised returns will be refused and those agreed may at the discretion of M. Marcus Ltd be subject to a minimum restocking charge of 30% of the value of the order.
    It is the responsibility of customers to ensure that the correct product code and description is quoted/used when placing orders by phone/fax with our sales office. Failure to do so may result in the implementation of the full restocking charge for incorrectly ordered items.
    (For further information about the returns procedure, please contact M. Marcus Customer Services).
  • Any specially ordered non stock goods cannot be cancelled unless agreed otherwise in writing by us.
  • All goods invoiced remain the property of M. Marcus Ltd until paid for in full.
  • Due to a continuous programme of development, M. Marcus Ltd, reserves the right to make alterations to products without notice.
  • For technical reasons connected with colour reproduction the colours shown in catalogues and our website may vary slightly from the colour of the actual product.
  • Antique and Bronze Finished products may have variations in colour and tone, this is not a fault but a characteristic of the Finish.
  • All dimensions of products provided are for guidance only.
  • The Advertising Standards Authority have issued a ruling regarding online marketing and advertising – please refer to Section 3 of “The CAP Code” regarding misleading advertising to ensure you are not in breach of any regulations.
    Statements made about M Marcus products must be accurate and not misleading.
  • All intellectual property rights in the products and images of products, including but not limited to design rights, copyright and trademarks remain the property of M. Marcus Ltd.
  • All merchandise stands, illuminated headers and product displays remain the property of M. Marcus Ltd unless paid for in full.
  • M. Marcus Ltd reserves the right at any time and in its sole discretion to discontinue supply of goods to a customer by giving forty days notice.
  • These terms and conditions may be updated at the discretion of M. Marcus Ltd without notice.
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