1. Prices charged will be those ruling at date of despatch of goods.
2. Carriage paid order minimum £100.00 at nett invoice value. Delivery to the commercial address only.
3. For orders under £100.00 nett invoice value a carriage charge of £5.00 will apply.
4. In the case of Northern Ireland, the Republic of Ireland, Channel Islands, the Scottish Highlands and Islands, the Isle of Man, for orders under £200.00 nett invoice value there is a carriage charge of £20.00.
5. For reasons of security, items cannot be delivered direct to site, all items will be delivered to the business or trade premises of our account holders only.
6. Payment Terms: 30 days nett.
7. For Door hardware we try to provide a same day Despatch, thus ensuring that goods are normally received next day. However, to guarantee receipt by 12.00 noon next working day, orders must be placed before 12.00 and are subject to a £20.00 charge.
8. For Electrical Accessories, we try to despatch within 4 days of receipt of order. The goods will normally be received the next working day after despatch. However, to guarantee receipt by 12.00 noon next working day, orders must be placed before 12.00 and are subject to a £20.00 charge.
9. Shortages must be notified to us within 3 days of receipt of a consignment otherwise no claims can be entertained.
10. Returns: No returns will be accepted without prior written agreement. “Unauthorised returns will be refused and those agreed may be subject to a minimum restocking charge of 40%.
11. Any order or balance cancellation will ONLY be accepted by fax or e-mail.
12. Any specially ordered non stock lines cannot be cancelled unless agreed otherwise in writing by us.
13. All goods invoiced remain the property of M. Marcus Ltd until paid for in full.
14. Due to a continuous programme of development, M. Marcus Ltd., reserves the right to make alterations without notice.
15. For technical reasons connected with colour reproduction the colours shown may vary slightly from those of the product.
16. Antique finished products may have slight variations in tone, this is not a fault but a characteristic of the finish so finish matches cannot be guaranteed.
17. All dimensions provided are for guidance only.
18. Use of our images on the website: The Advertising Standards Authority have issued a ruling update from 1st March 2011 regarding website marketing and advertising – please refer to www.asa.org.uk for “The CAP Code” to ensure you are not in breach of any regulations.
19. All merchandise stands, illuminated headers and product displays remain the property of M. Marcus Ltd unless paid for in full.
20. All items purchased from our packaged retail range must be purchased in the published minimum boxed quantity or multiples thereof; e.g if minimum box quantity is equal to 4 then orders must be 4, 8, 12 etc.

It is the responsibility of distributors to ensure that the correct product code and description is quoted/used when placing orders by phone/fax with our sales office. Failure to do so may result in the implementation of the full restocking charge for incorrectly ordered items.

(Returns procedure applies, please contact M. Marcus Customer Services for information)